Voice of the Industry

The Paypers Global Partnerships Analysis Q4 2023 – Payments and Commerce

Monday 25 March 2024 13:24 CET | Editor: Claudia Pincovski | Voice of the industry

Building onto our previous reporting related to the partnerships that took place in Q4 2023 within the banking and fintech space, this analysis focuses on the payments and commerce industry.

In the dynamic landscape of the payments industry, partnerships play a pivotal role in shaping its trajectory. As businesses strive to meet evolving consumer demands, navigate regulatory landscapes, and stay ahead of technological advancements, the right partnerships can be transformative. They not only leverage the strengths of each partner but also propel businesses towards growth and innovation. This analysis delves into the nuances of partnerships in the payments industry, highlighting the emerging trends of 2024.

In the payments industry, collaboration between diverse entities – ranging from financial institutions and fintech startups to technology giants – can yield synergistic outcomes. Each partner brings unique capabilities, whether it's domain expertise, technological prowess, or extensive networks, which, when combined, create something even better than what each partner could achieve alone.

An experienced merchant account provider serves as a keystone in facilitating partnerships by connecting merchants with tailored payment processors. By understanding the specific exigencies of businesses, these providers ensure seamless payment experiences, thereby directly impacting the uphill trajectory of a business.

Africa and Middle East

Africa's payments landscape is undergoing a transformation, driven by rapid urbanisation, increasing smartphone penetration, and a growth in the middle-class population. Despite facing challenges like limited access to traditional banking and underdeveloped infrastructure, the continent offers vast opportunities for payment companies aiming to tap into its potential. A significant portion of this potential lies in addressing the needs of the unbanked and underbanked, with only 43% of sub-Saharan Africans having a bank account. This opens a substantial market for companies providing innovative payment solutions, especially when considering the importance of cross-border remittances to the continent's economy.

The Paypers Global Partnerships Analysis Q4 2023 – Payments and Commerce

Partnerships between international payment providers and local fintechs are crucial in leveraging expertise and infrastructure to extend financial inclusion and empower economic growth. For instance, Thunes' collaboration with Access Africa aims to enhance remittance services by providing fast, easy, and transparent payment solutions, highlighting the importance of interoperability in driving financial inclusion.

In the UAE, the partnership between NPCI International and Al Etihad Payments to develop the national Domestic Card Scheme (DCS) reflects a broader trend towards digital transformation. This initiative is designed to boost ecommerce and digital transactions, contributing to financial inclusion and innovation in the market.

Another trend in the payments landscape is the rise of BNPL solutions, as seen in the partnership between First Abu Dhabi Bank and Mastercard. This collaboration offers flexible payment options to consumers, aligning with evolving consumer preferences and the push for innovative payment solutions.

The travel industry is also intersecting with fintech through partnerships like Almosafer and Tabby, which offer travellers flexible payment options, demonstrating the potential of fintech collaborations to transform traditional industries.

The Paypers Global Partnerships Analysis Q4 2023 – Payments and Commerce

Further integrating flexibility into consumer payments, ADIB's partnership with Visa introduces the Visa Installments Solution in the UAE, enabling cardholders to convert their purchases into smaller, manageable payments. This move by ADIB, one of the first Shari’a-compliant banks to adopt this solution, underscores a commitment to innovation in consumer finance.

Standard Chartered's collaboration with Checkout.com enhances operational efficiency for merchants in the Middle East, employing a framework that underscores the convergence of innovation and trust in the payments industry. This partnership aims to improve the commerce landscape by facilitating cross-border direct debits and offering extended funding times.

Finally, iPay's alliance with Visa introduces Tap-to-Phone technology in Kenya, simplifying digital payments and driving financial inclusion. This highlights the critical role of technology and collaborative efforts in expanding access to financial services, reflecting a broader trend towards digital innovation in Africa and beyond.

These partnerships, set against a backdrop of significant trends like financial inclusion, digital transformation, and consumer payment flexibility, illustrate a dynamic shift towards more accessible, efficient, and innovative payment solutions across Africa and the Middle East.


The APAC region is a hotbed of payments innovation, fuelled by widespread smartphone adoption, dynamic fintech ecosystems, and government initiatives for financial inclusion. Mobile payments reign supreme in markets like China, India, and South Korea, where platforms like Alipay and WeChat Pay have transformed both online and offline transactions. Strategic alliances among payment providers, banks, and tech companies are crucial for driving growth and delivering superior customer experiences in this dynamic environment, propelling Asia-Pacific to the forefront of global payments innovation.

The Paypers Global Partnerships Analysis Q4 2023 – Payments and Commerce

In the realm of merchant payments, the partnership between Global Payments and Visa signifies a strategic move toward revolutionising payment methods. By enabling sellers to process payments using smartphones, Global Payments responds to the trend of leveraging digital solutions to enhance commerce experiences, particularly for small businesses. Likewise, Sephora Malaysia's collaboration with Adyen exemplifies efforts to optimise customer interactions through in-person payment solutions, reflecting the broader trend of integrating technology to create frictionless retail experiences.

Partnerships play a crucial role in driving financial inclusion, as seen in the collaboration between Visa and GCash aimed at empowering the unbanked population in the Philippines. Such initiatives align with the broader trend of leveraging digital platforms to extend financial services to underserved communities, fostering economic empowerment and inclusion.

Cross-border transactions are gaining prominence, with partnerships like that between Cashfree Payments and Global Trade Plaza facilitating international payments for Indian exporters. This reflects the broader trend of leveraging fintech innovations to overcome traditional barriers to international trade, driving greater efficiency and accessibility in cross-border transactions.

The Paypers Global Partnerships Analysis Q4 2023 – Payments and Commerce

In the ecommerce sector, partnerships focused on enhancing payment methods and checkout experiences are gaining traction, as demonstrated by LG Electronics' collaboration with Stripe to offer improved payment options and seamless checkout processes in Singapore. Such partnerships reflect the growing emphasis on customer-centricity and user experience in the ecommerce space.

In China's thriving digital ecosystem, partnerships are driving greater convenience and accessibility in financial services, such as Visa's extended partnership with Tencent Financial Technology to enable inbound remittances directly into Weixin users' digital wallets. This reflects the broader trend of collaboration between traditional financial institutions and digital platforms to unlock new opportunities in the payments landscape.

Moreover, collaborations like that between Standard Chartered and Visa aimed at expediting the delivery of instalment payment options to credit cardholders in APAC using Visa Instalment Solution, reflect the growing popularity of instalment payment solutions in the region, driven by changing consumer preferences and increasing demand for financial flexibility.

In Indonesia's vibrant ecommerce market, partnerships are driving innovation and reshaping the online shopping experience. TikTok's partnership with GoTo aims to support SMBs while enhancing the platform's online shopping capabilities, reflecting the broader trend of collaboration between social media platforms and e-commerce players to drive digital commerce growth.


North America stands as a beacon of payment innovation, its progress fuelled by a dynamic fusion of technological prowess and consumer demand for seamless transactions. This innovation extends across various fronts, from pioneering digital wallets to the burgeoning popularity of BNPL solutions, positioning the region at the forefront of global payment trends.

The Paypers Global Partnerships Analysis Q4 2023 – Payments and Commerce

Mastercard has emerged as a key player in driving this innovation forward, leveraging strategic partnerships to bolster its suite of offerings. Collaborations with industry leaders like Instacart, Peacock, and Worldpay from FIS exemplify Mastercard's commitment to elevating the digital shopping experience. Through these partnerships, Mastercard facilitates on-demand access to online shopping, grocery delivery services, and streaming subscriptions, enhancing convenience and accessibility for customers throughout the US. Moreover, Mastercard's collaboration with Remitly expands access to cross-border payments and remittances, simplifying fund transfers for users worldwide.

The Paypers Global Partnerships Analysis Q4 2023 – Payments and Commerce

Visa, another major player in the payments landscape, has also been proactive in adapting to evolving consumer preferences. Its partnership with BMO to provide cardholders access to Installments reflects a concerted effort to enhance payment flexibility. By offering convenient installment options, Visa and BMO cater to the diverse financial needs of Canada-based cardholders, streamlining the purchase process and aligning with customers' budgetary requirements.

Meanwhile, Fiserv, a provider of financial services technology, has been focusing on empowering SMBs through strategic collaborations. Its partnership with Melio introduces CashFlow Central, an integrated digital payment and cash flow management solution. By combining the accounts payable and receivable workflows of Melio with Fiserv's network and payment capabilities, CashFlow Central equips SMBs with the tools they need to streamline operations and enhance financial management.

In the realm of fintech, i2c's extended partnership with Payfare aims to address the financial needs of gig workers in Canada and the UK. Through instant access to earning and comprehensive digital banking services, i2c and Payfare foster financial inclusion, enabling gig workers to manage their finances effectively in real-time.

Beyond traditional financial services, partnerships between tech companies and retailers are driving innovation in payment solutions. Affirm's expanded services with Walmart, for instance, bring flexible payment options to self-checkout kiosks, empowering consumers with increased purchasing power and convenience during the holiday shopping season and beyond.

The Paypers Global Partnerships Analysis Q4 2023 – Payments and Commerce

Additionally, collaborations between payment providers and solution providers, such as Nuvei's partnership with Nayax and Taulia's partnership with Mastercard, are revolutionising payment processes across industries. From enabling cashless payments at EV charging points to launching B2B payment solutions for enhanced capital management, these partnerships are reshaping the payment landscape and driving business growth.

Moreover, the partnership between Fiserv and Blackhawk Network underscores an effort to enhance walk-in bill payment capabilities, catering to cash-preferred customers. By doubling the CheckFreePay agent network and leveraging gift card distribution channels, this collaboration extends the accessibility of bill payment options, bridging the gap between traditional and digital financial services.

Beyond consumer-facing solutions, partnerships like Payments Canada's collaboration with Nexi highlight an effort to fortify the payment infrastructure's resilience. By augmenting Canada's payment system, this alliance reinforces operational continuity and safeguards against disruptions, reflecting a broader trend towards fortifying payment ecosystems against emerging threats.

The Paypers Global Partnerships Analysis Q4 2023 – Payments and Commerce

The proliferation of BNPL services, exemplified by Walmart Canada's partnership with Klarna, underscores a shift in consumer payment preferences. By offering flexible payment options and instalment plans, retailers are empowering customers to manage their cash flows effectively, fostering greater financial inclusivity and driving conversion rates.

Amidst the tapestry of partnerships, several overarching trends emerge, reshaping the payments landscape in the Americas. The rise of Open Banking, propelled by collaborations between Mastercard and financial institutions like J.P. Morgan, heralds a new era of secure, data-driven payment solutions. Leveraging Open Banking technology, these partnerships enable seamless payment exchanges, optimise transaction timing, and enhance risk management, underscoring a shift towards customer-centric, data-driven finance.

Furthermore, the convergence of fintech and traditional banking institutions, exemplified by Affirm's partnership with Blackhawk Network and American Express, underscores a broader trend towards ecosystem integration. By harnessing the strengths of both parties, these collaborations facilitate seamless payment experiences, expand consumer purchasing power, and drive business growth.

In tandem with these strategic alliances, innovations in real-time payments, such as Mexipay's partnership with ACI Worldwide, signal a fundamental shift towards faster, more inclusive payment infrastructures. By leveraging real-time payment capabilities, these collaborations enhance financial inclusion, accelerate cross-border remittances, and catalyse economic growth, particularly in emerging markets.

The Paypers Global Partnerships Analysis Q4 2023 – Payments and Commerce

In South America, partnerships play a pivotal role in fostering cross-border connectivity and driving financial inclusion. Collaborations like Jeeves and Bexs' digital cross-border B2B payments platform and Bancolombia's partnership with TerraPay underscore a concerted effort to streamline international transactions, minimize friction, and unlock new avenues for economic prosperity.

As EBANX teams up with Bancolombia Bank to simplify cross-border digital commerce, the stage is set for greater integration and collaboration across the region. By enabling secure, seamless payment solutions, these partnerships empower businesses and consumers alike to participate in the global economy, driving cross-border trade and fostering economic resilience.


Amidst the dynamic landscape of European payments, companies are forging partnerships to navigate transformative shifts, extend their reach, and refine payment processes. Take Iwoca, which recently integrated its B2B payment solution with Shopify, empowering merchants to offer flexible payment terms while minimising credit risks. This mirrors a broader trend of catering to the surging demand for seamless B2B payment solutions across Europe, as businesses increasingly seek efficient cash flow management tools and credit extension mechanisms.

The Paypers Global Partnerships Analysis Q4 2023 – Payments and Commerce

TrueLayer's collaboration with Stripe for Open Banking payments signifies the burgeoning adoption of Open Banking solutions across Europe. By providing secure bank payments as an alternative to traditional card transactions, businesses mitigate high interchange fees and bolster transaction security, aligning with regulatory frameworks like the EU's PSD2. Similar partnerships, like that between Silverflow and Transaction Services, underscore efforts to equip merchants with advanced payment management tools, emphasising scalability and control in an era of globalisation.

The partnership between Riverty and Computop, offering accounting-as-a-service, exemplifies a broader focus on elevating customer experiences. By providing end-to-end payment solutions, including accounting services, companies aim to streamline operations and reduce costs for merchants, recognising that enhanced customer experiences are pivotal in a competitive market.

Meanwhile, collaborations such as Paysend and Western Union's demonstrate concerted efforts to facilitate efficient cross-border money transfers. With direct-to-card payout options, these partnerships enhance the speed and convenience of international transactions, catering to the interconnected global economy's needs. Similarly, collaborations between BIGO, Checkout.com, and Visa underscore a commitment to innovation and facilitating faster access to earnings for content creators, driving flexibility and efficiency in cross-border payouts.

The Paypers Global Partnerships Analysis Q4 2023 – Payments and Commerce

Partnerships like PayPal's collaboration with commercetools reflect the industry's embrace of emerging technologies like MACH, expanding payment options to meet modern consumer demands. Likewise, collaborations such as Mastercard's partnership with Worldpay and Travel Tax Free emphasise efforts to enhance interoperability and streamline payment processes, ultimately enhancing the shopping experience for consumers.

The Paypers Global Partnerships Analysis Q4 2023 – Payments and Commerce

Partnerships like that between Ecommpay and GoCardless highlight endeavours to expand payment methods and cater to diverse market segments, empowering businesses to offer additional payment options and enhance customer satisfaction. The partnership between Alipay+ and Yapily signifies a strategic move to leverage Open Banking for payment solutions, driving innovation and efficiency in cross-border transactions.

Marqeta's collaboration with Scalapay aims to revolutionize BNPL services, offering seamless online and in-store transactions with instant virtual card funding. Similarly, Buckaroo's collaboration with Silverflow aims to scale payment processing solutions across Europe, ensuring robust functionality amidst expansion.

The Paypers Global Partnerships Analysis Q4 2023 – Payments and Commerce

Nuvei's partnership with American Express streamlines payment processes for UK merchants, leveraging Open Banking-enabled methods for enhanced security and efficiency. Openpay's collaboration with Yapily facilitates optimised cross-border peer-to-peer money transfers, emphasizing financial inclusivity and innovation. Meanwhile, Nexi's partnership with Microsoft accelerates payment digitalisation, enhancing user experiences and driving digital transformation.

Form3's collaboration with Klarna focuses on providing direct technical access to payment schemes, streamlining processes, and future-proofing against regulatory changes, highlighting the industry's commitment to operational excellence and customer-centric solutions. These partnerships collectively reflect a shared vision of innovation, efficiency, and customer-centricity driving the European payments landscape forward.


One significant trend in the payments sector is the rise of BNPL services, particularly targeting SMEs. Galileo's partnership with Mastercard exemplifies this trend. By integrating Galileo's loan management platform with Mastercard Instalments, lenders can now offer flexible financing options to SMBs. This partnership underscores the growing importance of providing tailored financial solutions to support the growth of SMEs, which are vital for economic development.

The Paypers Global Partnerships Analysis Q4 2023 – Payments and Commerce

Similarly, Smartcash PSB's collaboration with Thunes highlights the increasing demand for seamless cross-border remittance solutions. In an interconnected world, the ability to transfer funds internationally, especially to mobile wallets, is crucial. This partnership enables Smartcash PSB's customers to receive remittances from countries worldwide directly into their accounts, demonstrating the importance of partnerships in expanding financial inclusion globally.

The payments industry is also witnessing a surge in partnerships aimed at enhancing the user experience and expanding service offerings. Hepsipay's partnership with Visa, for instance, focuses on making prepaid cards available worldwide for all purchases. This collaboration not only extends the reach of Hepsipay's services but also emphasises the importance of interoperability and convenience in modern payment solutions.

Furthermore, collaborations such as Gala Technology's partnership with Nuapay and Apple Pay exemplify the growing emphasis on digital transformation and security. By integrating payment gateways and leveraging Apple's ecosystem, businesses can streamline transactions and enhance security measures, ultimately improving the overall customer experience.

Amidst these partnerships, global trends in the payments industry continue to shape the landscape. The expansion of digital payment networks, the proliferation of mobile wallets, and the increasing adoption of alternative payment methods are reshaping how businesses and consumers transact.

The Paypers Global Partnerships Analysis Q4 2023 – Payments and Commerce

For instance, Mastercard's partnership with Agoda aims to optimise B2B payments in the travel and tourism industry globally. As international travel resumes, simplifying payment processes and enhancing fraud prevention mechanisms become paramount, reflecting the broader trend of digitalisation and security enhancement in the travel sector.

Moreover, the partnership between Payoneer and Etsy underscores the growing focus on supporting small businesses and entrepreneurs in emerging markets. By streamlining payments and expanding access to global demand, this collaboration aligns with efforts to foster economic opportunities and financial inclusion worldwide.

Additionally, partnerships like the one between Marqeta and Motive and the one between One Inc and J.P. Morgan Payments highlight the industry's focus on specific verticals, such as fleet management and insurance claims processing. These collaborations leverage each other's expertise to deliver specialised solutions and enhance operational efficiency within their respective sectors.

The Paypers Global Partnerships Analysis Q4 2023 – Payments and Commerce

Other partnerships, such as Nuvei's with Esenda and Vertex's with Shopify, further illustrate the diversity of collaborations within the payments industry. From launching tuition fee collection platforms to automating tax calculation for merchants, these partnerships address various needs and challenges, showcasing the adaptability and innovation driving the industry forward.


Partnerships still stand as the cornerstone of innovation and evolution within the payments industry, playing a pivotal role in shaping its trajectory on a global scale. Across diverse regions such as Africa, the Middle East, Asia-Pacific, the Americas, and Europe, partnerships are driving transformative change. From initiatives focused on extending financial inclusion and driving digital transformation in regions like Africa and the Middle East to strategic alliances that revolutionise merchant payments and foster financial inclusivity in Asia-Pacific, partnerships are reshaping the landscape of the payments sector.

Globally, the collective efforts of these partnerships underscore a shared commitment to driving innovation, expanding access to financial services, and propelling the payments industry towards a future characterized by unparalleled innovation, accessibility, and customer-centricity. As partnerships continue to thrive and evolve, they will undoubtedly remain instrumental in shaping the future of payments, paving the way for a more interconnected, efficient, and inclusive financial ecosystem.

About Claudia Pincovski

Claudia is a News Lead Editor at The Paypers. Claudia is a News Lead Editor at The Paypers. Holding a bachelor’s degree in Journalism, she is very passionate about exploring the latest news on financial inclusion, financial literacy, digital banking, and Open Finance. Claudia is a diligent researcher, a meticulous editor, and an active advocate for diversity and inclusion.

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Keywords: partnership, payments , ecommerce, regulation, financial institutions, fintech, startup, merchant, payment processor, mobile payments
Categories: Payments & Commerce
Countries: World
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