According to the press release, the bank wanted to streamline the process of obtaining a bank card for its customers by reducing the number of branch they are required to visit. By using TranzAxis Instant Issuance from Compass Plus, the bank is able to issue a card on the customer’s first branch visit.
Currently, instant card issuance is carried out by TDB branch tellers. In the future, the bank aims to roll out self-service kiosks where bank customers will be able to issue a card without any assistance.
The two companies have been partners for almost 20 years, implementing several projects together.
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