eLoyalty Signs Significant Number of New Clients

The company anticipates completing the contracting with five of these customers by the end of the quarter, and contracting with the remainder to be completed early in Q2. The majority of these new wins are to support Converged Internet Protocol (IP) Contact Center environments. These clients span several industries, including financial services, travel, retail, wholesale distribution, and utilities. eLoyalty considers this surge in new managed services clients significant because it further validates the companys strategy and differentiated capabilities. It also underscores the continued emergence of Converged IP Contact Center environments. In addition, the growth of its Managed Services customer base will enable the company to continue to expand its annuity revenue streams. CCMS is a unique, highly scalable business model within eLoyalty. eLoyalty has built a critical mass to produce extraordinary value for its customers and to leverage their capital investments. These capabilities include 24x7 monitoring and support, and turnkey hosting services. These services are provided for both traditional call center telephony and Converged IP Contact Center infrastructure and application services. eLoyaltys growing CCMS business also represents a renewable annuity contract revenue base, which complements eLoyaltys traditional project-based professional services revenue model.