According to the official press release, the service is designed for customers who have not used an all-digital transfer in the past, who need additional guidance through the digital transfer process, or who may prefer doing business with a person.
Since 27 March 2020, a pilot will enable customers in Austria, Belgium, Italy, Portugal and Oman to connect in multiple languages via a voice or video call to a money transfer personal-service assistant who will help them through the transaction. Customers will electronically complete their transaction funded by card for payout into Western Union’s network of bank accounts, wallets, or agent retail locations.
In recent news, the US-based fintech company Integral has teamed up with Western Union to employ eFX risk management technology across the Western Union Business Solutions platform.
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