ABN AMRO is the largest banking group in The Netherlands, and the 20th-largest financial institution in the world. All of ABN AMROs Dutch accounts will be converted to TS2®, the multi-currency and EMV-compliant processing system from TSYS that supports more than 20 million accounts in Europe. Conversions are tentatively planned for the first and second quarters of 2005. ABN AMROs portfolio will be processed at the new TSYS European Data Center in Knaresborough, England. Additionally, TSYS will provide customer care services on behalf of ABN AMRO by managing a customer contact center in The Netherlands. The center will support full end-to-end customer service, including general customer service queries, application processing, chargebacks and dispute handling, fraud and collections. The TSYS Operational Services Center is located in Barneveld and opened earlier this month.
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