MasterCards TQM program was created in 2002 to help ensure the quality and reliability of EMV-compliant terminals worldwide. The TQM process consists of auditing, on-site, the entire lifecycle of a product - from design and manufacturing to field support - thus helping to ensure customer satisfaction through consistent product quality levels. MasterCards TQM label is specific to an Interface Module (IFM) and is manufacturing site dependent. MasterCard audited Trintechs hardware development facility in Ireland and manufacturing facility in the UK. The audit covered the two IFMs which are implemented in Trintechs range of industry-leading Chip and PIN terminals - Compact 950 PIN Pad, Smart 5000 PIN Pad and the OpenPay series. Benefits of TQM to Financial Institutions and Merchants: - Provides reassurance and saves time on evaluating different terminals by being able to choose from the MasterCard TQM approved list. - Improved confidence in vendors ability to ensure reliable and consistent design and manufacturing in accordance with EMV specifications. - Demonstrates the ability of the vendor to be able to trace, analyze and resolve any issues in the manufacturing and design process.
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