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TietoEnator strikes a new path for customer service with an IT solution for T-Mobile Germany

Tuesday 20 January 2004 09:34 CET | News

TietoEnator has developed an IT solution for T-Mobile Germany, which enables to connect the classical front and back office in the customer service.

Unlike in standard systems for CRM and contact management the information about a single customer request is available independently of the channel at any time. With the new IT platform the distribution and further processing of customer requests are automated throughout the enterprise. Thus T-Mobile Germany furthermore optimizes its service on both economy and customer orientation point of view. TietoEnators solution allows the biggest German mobile operator to start the next stage of developing the existing collaborative CRM system.


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Categories: Payments & Commerce | Payments General
Countries: World
This article is part of category

Payments & Commerce