News

Tibco Software Powers Virgin Mobile Billing Infrastructure

Thursday 4 December 2003 11:12 CET | News

Virgin Mobile has utilized TIBCO as an integration platform to enable the introduction of a new customer billing system to support its 3.2 million customers.

This is the second major integration project at Virgin Mobile using TIBCO technology following the deployment last year, which enabled gateway services with T-Mobile. Virgin Mobile also plans to deploy TIBCOs business-to-business infrastructure technology early next year to enable it to build a billing gateway for partner organizations. Virgin Mobiles billing system is specifically designed to handle mobile IP and content data services, providing the scalability necessary for a growing customer base. Virgin Mobile wanted to integrate its new customer billing system with an existing CRM system and worked closely with TIBCOs Professional Services Group in orchestrating a build-to-deployment time span of just three months. The project has consolidated three applications into one for all customer service agents and, as a result, it is already experiencing significantly reduced call durations.


Free Headlines in your E-mail

Every day we send out a free e-mail with the most important headlines of the last 24 hours.

Subscribe now

Keywords: ,
Categories: Payments & Commerce | Payments General
Countries: World
This article is part of category

Payments & Commerce