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News

Texas Utility Chooses Group 1s DOC1 for Document Generation and Online Presentment

Wednesday 28 April 2004 19:34 CET | News

The city of Garland, Texas is implementing Group 1s DOC1 solution. The city will be using DOC1 to manage the creation and on-line presentment of its consolidated utility bill. DOC1 manages every aspect of an organizations critical business documents, from data acquisition and content creation through multi-channel delivery, archiving and web-based customer care. The City of Garlands utility, the third largest municipal utility in Texas, serves more than 75,000 customers with electricity, water, wastewater treatment, and recycling services. The city will be using DOC1 to create graphically-rich, easy-to-understand utility bills that help reduce billing-related inquiries into the citys call center. The Group 1 technology will also provide the citys customer service representatives and its citizens online access to utility bills. As a result, the utility will be able to provide more efficient customer care and increase first call closure of billing-related inquiries.

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