SAP Solutions Power Business Transformation at Symbol Technologies

As a result of this business process transformation, Symbol expects to reduce excess inventory, increase employee efficiency, lower its total cost of ownership (TCO) for systems and administration, and improve sales productivity and customer satisfaction. Symbol is targeting millions in annual recurring and one-time savings across its global supply chain, sales, service and general administration functions. Symbol Technologies is a world leader in enterprise mobility solutions, delivering solutions based on its advanced data capture technology, ruggedized mobile computers, wireless infrastructure and enabling software that capture, move and manage information in real time, from the point of activity to the point of decision. As a long-time SAP customer, Symbol was looking to add enhanced functionality to its existing implementations of SAP R/3, SAP Business Intelligence and mobile sales functionality of mySAP Customer Relationship Management (mySAP CRM). Over a period of 24 months, Symbol plans to roll out mySAP Business Suite to its global network of offices, connecting nearly 6,000 employees and several hundred partners. As part of the rollout of mySAP Business Suite, Symbol will utilize mySAP CRM to create an integrated service management environment for customers that will feature a call center, contracts management, service depot and repair. Symbol will also use the handheld edition of SAP Mobile Sales to provide the companys sales professionals access to critical customer information while away from the office. The SAP Advanced Planning & Optimization (SAP APO) component within mySAP Supply Chain Management (mySAP SCM) will enable Symbol to improve the efficiency of its supply chain and reduce inventory levels. mySAP Supplier Relationship Management (mySAP SRM) will streamline Symbols sourcing and procurement strategies to reduce costs and eliminate inefficiencies with suppliers. Internally, Symbol is also implementing the Human Capital Management (HCM) component of mySAP Human Resources (mySAP HR) to enable employee and manager self-services. SAP solutions for mobile business are powered by SAP Mobile Infrastructure, a component of SAP NetWeaver, the open integration and application platform that drives lower cost of ownership across heterogeneous IT landscapes and enables business change.