Both companies have already begun implementation of salesforce.com for what is expected to be multi-thousand-user deployments. Together with SunTrust Banks and SunGard, both previously announced implementations of approximately 2,000 and 1,000 subscribers respectively, these four implementations represent the largest deployments of on demand CRM announced to date. In both cases, salesforce.com was first successfully evaluated in a corporate division or geography, and then expanded into an enterprise-wide, global rollout: -- In the fall of 2003, Automatic Data Processing (ADP) began a pilot of salesforce.com in its Major Accounts division. Based on the success of the pilot, ADP subsequently expanded its deployment to other Employer Services businesses and its Claims Services division, with plans to expand globally within the next two years. -- Corporate Express, one of the worlds largest business-to-business suppliers of office and computer products and services, evaluated salesforce.com over the last year to support its strategic accounts team, which books approximately 75 percent of the companys revenue. With the success that Corporate Express experienced with its current 2,000 subscriber deployment, the company plans to roll out salesforce.com to an additional 1,000 subscribers as the backbone of its integrated sales and customer care initiative. Both enterprise-wide implementations represent multi-phased rollouts, and revenue is recognized as the service is actually delivered.
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