S1 Enterprise Delivers Complete Solution for Transforming Banking Call Centers

Monday 7 February 2005 18:39 CET | News

S1 Enterprise Banking Call Center Enables Banks to Improve Customer Service and Top-Line Growth

S1 Corporation, a leading provider of integrated front-office applications for financial institutions, is delivering a fully integrated call center solution, S1 Enterprise Banking Call Center, designed to enable banks to deepen their relationships with customers, improve customer loyalty, and increase revenue. S1 Enterprise Banking Call Center replaces multiple applications on a customer service representatives desktop with a single, easy-to-use application. The systems comprehensive design can significantly improve workflow for customer requests, reduce customer wait times, improve consistency in data capture, and reduce employee training time. S1s latest call center solution, one of nine applications of S1 Enterprise, provides the industrys most comprehensive range of robust transactional capabilities and rich customer care tools that support sales, service and marketing. These broad capabilities give financial services providers a new ability to enhance and support their branch partners services with full transactional as well as relationship management capability through the call center. S1 Enterprise Banking Call Center offers a wide range of transaction and customer care capabilities, which allow representatives to open or close accounts, check balances, transfer funds, order checks, update information, or make stop payments. In addition, the solution supports customer service representatives efforts to improve up-sells and cross-sells through customizable scripts for sales pitches as well as lead capture and referral capabilities. Other innovative features of S1 Enterprise Banking Call Center include: -- Multi-channel, real-time contact history. Call center representatives can see at a glance what has transpired during customers recent interactions with the bank regardless of which channel the transactions originated in. -- Extensive customer profiles. Comprehensive customer dashboards enable customer service representatives to react quickly and to tailor service to customers specific needs. -- Intelligent case management capabilities. Each incident or service opportunity can be tracked through its life cycle. Advanced management tools allow requests to be routed to the appropriate individuals or groups and re-route work to meet shifting workloads. -- Enterprise platform. The S1 Enterprise Platform enables consistency in deploying business processes across call centers to ensure adherence to policy, privacy, standards and maximize efficiency. -- CRM integration. S1 Enterprise Banking Call Center can be integrated easily with other S1 solutions, including S1 Enterprise Analytics or other third-party CRM solutions, providing customer profiling, alerts, awards, promotions, and analytical tools to optimize cross-selling opportunities during call sessions. S1 Enterprise Banking Call Center is one of nine major applications of S1 Enterprise, which also includes S1 Personal Banking, S1 Business Banking, S1 Corporate Banking, S1 Insurance, S1 Enterprise Teller, S1 Enterprise Sales and Service Platform, S1 Enterprise Voice (powered by Edify), and S1 Enterprise Analytics.

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Categories: Payments & Commerce | Payments General
Countries: World
This article is part of category

Payments & Commerce