Metavante and KANA Advance Customer Support in Financial Services Industry with KANA Response Live

This agreement will allow Metavante Corporate eBanking clients to interact with customer service representatives in real-time through secure text-chat, co-browsing and Internet callback. In addition, clients will have the ability to assess their customer needs, understand their banking behaviors and provide customers with online assistance to complete complex payment transactions. Metavante Corporate eBanking provides a comprehensive set of Internet banking, multi-bank services and collection and disbursements services that address the needs of corporate and middle-market customers. KANA Response Live is a KANA Assisted-Service module for Web collaboration that enables companies to provide real-time interaction over the Web and reduce abandonment rates. It is designed to drive adoption of corporate online banking, improve cross-channel service capabilities and increase cross-sell opportunities. The interactive component allows clients to conduct remote training for new products. The KANA Response Live solution helps companies more effectively reach, serve, and retain customers by offering a superior online experience. KANA Response Live integrates with the entire KANA iCARE suite, including KANA Response software for e-mail management and KANA IQ software for self-service.