It is the general policy that if you do not receive the goods or services you purchased with your MasterCard credit card then youre entitled to a refund of those funds. It is important to gather all the information - receipts, copies of tickets, etc. - and contact your card issuer as early as possible so your issuer can review your situation on an individual basis. This is a prime example of one of the important purchase protections offered by MasterCard issuers.
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