LVMH brings out omnichannel feature to boost shopping experience

The parent company of global luxury brands such as Louis Vuitton, Christian Dior and Tiffany is using OneStock’s agile order management technology to offer a service that aligns with customer expectations.

Online shoppers can view real time stock availability and choose a guaranteed delivery method based on the item selected. These include ‘white glove’ same day delivery and an option to pick up in-store in under two hours. The customer is then updated with an estimated delivery time.

LVMH is also implementing OneStock’s ship from store, click and collect and return in-store technologies.

LVMH has launched OneStock’s delivery promise function with one of its brands in the US and will roll the function out across Europe by the end of 2020.

OneStock was recently selected to be part of LVMH’s start-up accelerator for technology & businesses, known as La Maison des Startups.