Kansas City Water Services Department Selects Group 1?s DOC1 Digital

The Kansas City Water Services Department will utilize the DOC1 Digital system to generate print and electronic customer communications for delivery to its 170,000 customers. DOC1 Digital is a member of the DOC1 suite for customer communications management, which permits enterprise-wide creation and management of highly personalized customer communications and messaging campaigns for multi-channel delivery. The DOC1 suite enables companies to communicate with millions of customers using targeted, one-to-one communications via the customers? preferred delivery method. DOC1 Digital delivers dynamic documents in native HTML or PDF and offers powerful online presentment, enrollment, notification and payment processing options. The technology enables businesses to offer on-line billing to its customers quickly, with a lower cost of entry and ownership than standalone EBPP or print-based document generation systems. With DOC1 Digital, business marketers can create and manage personalized messages for multichannel delivery that cross-sell additional products and proactively target at-risk customers with attractive service offers. DOC1 Digital additionally provides consistency across all channels for corporate branding and marketing messages, increasing response rates and contributing to a rapid return on investment from messaging campaigns.