First Command Bank Successfully Implements Fincentrics Banking Solutions

The conversion to Fincentrics technology solution is the first step in FCBs strategic plan to improving sales and differentiating their services. The bank is utilizing the open architecture of its new banking system to transition away from inflexible disparate legacy systems to consolidate data onto one single, integrated platform. The system provides more control in customizing products and provides FCBs employees plus 1,000 of First Command Financial Planning independent agents, working directly with clients around the world, with the unprecedented ability to see complete customer financial information. Fincentric provided IT professional services for FCBs implementation and conversion onto the new system and continues to provide ongoing enhancement services and customer support. FCBs new system delivers comprehensive core banking, deposit, lending and Internet banking capabilities integrated across multiple delivery channels to provide a single consolidated view of the customer. Transactions are instantaneous and consistent across the Internet, teller branch platforms, ATMs and IVR (interactive voice response).