Expanets Smart Response Launched to Help Companies Connect More Effectively with Customers

Wednesday 24 September 2003 16:34 CET | News

Businesses of all sizes can now improve customer service and increase customer satisfaction by automating the delivery of information with Expanets Smart Response.

The new contact management and messaging solution from Expanets, a leading national provider of converged communications solutions, enables businesses, healthcare providers and schools to offer self-service access to information over the phone, or through fax, e-mail or the Web. The powerful application suite, powered by Computer Instruments, also includes unified messaging, interactive voice response (IVR) and online storefront options. Expanets Smart Response helps to efficiently deliver a wide range of information, from business hours and locations to homework hotlines and detailed product and service data. Automating the information exchange frees employees from having to repeatedly provide information, thereby boosting employee productivity and helping to reduce overall costs. Expanets Smart Response, available nationwide, offers a comprehensive package of features and functionality designed to be affordable for businesses of all sizes. In addition to robust voicemail unified messaging capabilities, Expanets Smart Response also serves as a Web server, an IVR system, an electronic storefront server, and a fax response platform. Key features of the communications solution include: -- Auto Attendant - Businesses can use Expanets Smart Response to handle all switchboard duties and can choose from nearly 10,000 caller menus. The feature also includes an integrated dial-by-name directory. -- Audio Bulletin Board - Detailed recorded information on a variety of topics can be made available to callers. Each recorded selection can be up to two hours in length. -- Form Filler - Businesses can collect information for forms and surveys from callers or web visitors. -- Data Locator - Callers and web users can self-serve themselves to various types of information, from nearest site location to account balances, on demand. -- Fax On Demand - Businesses can automatically generate faxed materials as requested by callers or web users. -- Custom Application Server - Expanets Smart Response includes a host of off the shelf applications, however there are no limits to the development options within the system. Practically any IVR feature available in the market can be incorporated into Smart Response. -- CallMeBackNow /FaxMeBackNow - Website visitors can request an immediate call back from a service representative, or can request that an important document be sent by fax through special CallMeBackNow and FaxMeBackNow icons on a companys website. -- Storefront - Businesses can easily add an online shopping experience to their websites with an easy-to-administer application that requires no programming or HTML knowledge. Site visitors can place orders, check order status or review order history. -- SecureCharge - While shopping online, visitors can place orders and choose to make payments over a safe, secure telephone connection. Expanets Smart Response includes a wide variety of industry-specific applications for education, healthcare, manufacturing, hospitality, real estate and more, and integrates with most Avaya communications systems. In addition to Expanets Smart Response, Expanets offers a strong portfolio of contact management solutions within Expanets Smart Suite, which packages together the newest communications applications specifically developed by Expanets and its development partners to address the contact center needs of mid-sized businesses. Expanets Smart Suite is comprised of three primary applications: -- Expanets Smart Connect, a real-time contact routing system; Expanets Smart Messaging, which integrates voicemail, e-mail and fax on an office-wide basis; -- Expanets Smart Care, which provides real-time, detailed customer contact histories. Also available is Expanets Voice Control, which combines the power of voic

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Categories: Payments & Commerce | Payments General
Countries: World
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Payments & Commerce