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Chordiant Transforming Retail Banking With Process Driven Branch Teller Solution

Wednesday 17 November 2004 14:02 CET | News

Chordiant Software has lauched a next-generation, process-driven, branch teller application that enables global retail banks to deliver a multi-channel, customer-centric, front office banking solution. Chordiant Teller complements Chordiant’s existing solutions for the branch platform, enabling retail banks to renew aging systems with an integrated branch solution.

Chordiant’s new solution offers integrated bank-specific branch processes between the teller and the platform with point of sale hand-off. As a result, branch tellers are equipped to offer customers full service rather than just managing cash transactions, and can capture new business opportunities at the point of interest. This significantly increases the ability to retain customers, increase product uptake and grow revenue. Chordiant Teller provides an improved experience for consumers, as they benefit from better, consistent and efficient quality of service. Banks can also obtain more value from customer facing representatives who now have an improved, consistent knowledge of the customer and their individual requirements. Chordiant Teller provides a complete range of processes that automate branch and teller transactions, servicing and administration. This includes cash and non-cash transactions, cash drawer management, electronic journaling, AM/PM processing, override limits, transaction management, and online/offline management. The solution supports batching and settlement activity, as well as core money services, desktop administration, foreign currency services and administration. It provides full support for existing peripheral devices such as card readers, printers, check readers and pin pads, and new devices including smart cards. Chordiant Teller also provides a real-time view of individual customer histories of all transactions and interactions, and may be integrated with both the branch platform and other core banking systems and product lines. This new Chordiant application enables integrated customer processes across the branch and other channels. It integrates customer information on the teller desktop at the point of interaction without creating data replication / synchronization issues for IT. The solution enables the transfer and hand-off of specific customer interactions to co-workers (as required) to complete processes efficiently and effectively. It also provides the ability to complete an audit trail of processes to show compliance and reduce fraud. Chordiant Teller integrates with Chordiant’s suite of business process-driven solutions that include Card Servicing, Contact Center Servicing, Marketing and Self Serve. Like Chordiant’s other front office banking solutions, Chordiant Teller is a process-driven, component-based application that decouples business logic and enables its re-use across channels to promote consistent customer service and a unified view of the customer. Leveraging an industry-standard, service-oriented architecture, Chordiant Teller is based on a high performance and scalable business process management system, which drives the teller desktop. This approach increases business automation and teller productivity since the application executes the bank’s unique processes and is tightly integrated with its existing core systems. It can also speed up customer deployments and centralize business process logic to improve business agility and regulatory compliance. Running on industry standard application servers, Chordiant Teller can support a range of zero administration and other desktop environments, and supports multiple operating environments, including Linux, Grid Computing, and desktop environments such as thin clients, portals and rich clients. Chordiant solutions also leverage existing data, applications, processes, components and other IT resources, which further drive down total cost of ownership.


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Categories: Payments & Commerce | Payments General
Countries: World
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