Chordiants products integrate existing infrastructure to orchestrate the assembly, enhancement and delivery of optimal role based business processes to the appropriate channels. Chordiant automates the end-to-end operational processes that enable the business from the back-office systems, existing applications and processes through to delivering communications with customers. Chordiant also enables the management of operational business processes that are unique to each industry served and allow organizations to configure and deploy the most efficient and effective business processes while ensuring process consistency across the enterprise. The emphasis on the automation and management of operational business processes in the industries served by Chordiant is designed to address employee productivity; operating costs of end-to-end processing and work management; and customer effectiveness -- each a key issue faced by companies in the service industries.
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