BT will be using ClarifyCRM to further streamline and standardize its ordering, fulfillment and support processes. This standardization across all BT businesses will reduce costs and accelerate time-to-market for new-wave services. BT Wholesale, BTs wholesale communications network services and solutions business, is already using Amdocs for its service management solution resulting in savings of approximately $40 million USD a year, and improving field force productivity by 10%. BT and Amdocs will also work together to establish a Centre of Excellence, which will provide expert resources to reduce project risk, maximize product benefits, and lower total cost of ownership.
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