Billing and Customer Care Market Past its Prime Says Yankee Group

Monday 5 April 2004 09:15 CET | News

After a five-year roller coaster ride, the billing and customer care industry is once again dominated by a handful of players.

At the beginning of 2003, the Yankee Group predicted that 75 percent of marketplace consolidation would be complete by mid- or late 2003. Our view, and the Yankee Group report, Executives Speak Their Minds About Industry Consolidation, of the current billing and customer care technology marketplace shows this prediction to be true. According to a new report, industry executives said they expect systems integrators to acquire billing and customer care technology. The Yankee Group disagrees. As systems integrators have shed non-core segments, they have benefited from being technologically neutral, particularly in a tight market.

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Categories: Payments & Commerce | Payments General
Countries: World
This article is part of category

Payments & Commerce