UTA Telekom AG supports more than 520,000 business and residential customers, UTA now relies on Amdocs ClarifyCRM in the customer contact center to increase operational efficiency, streamline business processes, and improve the quality of customer service for greater profitability. Amdocs ClarifyCRM helps automate and manage customer inquiries, telesales, escalations, and other customer-facing processes. It has also allowed UTA to consolidate all customer information into a single repository, increasing the accuracy of the data and reports that are used by call center staff to manage customer relationships and improve call center operations. Cambridge Technology Partners (CTP), a Novell company, led the implementation at UTA. Cambridge?s extensive expertise and successful track record with Amdocs ClarifyCRM implementations in the telecommunications market helped ensure the project was delivered on time and according to UTA?s expectations.
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