The IT service provider will be responsible for supporting a substantial base of equipment including IBM EPOS systems in 723 branches of the British store chains Argos and Homebase, as well as the desktop systems in the Argos headquarters and warehouses. Lower maintenance costs whilst receiving consistently high quality services in accordance with defined Service Level Agreements (SLA) were both crucial factors in the decision making process for Homebase and the Argos Retail Group. While the Homebase element is a switch to the Siemens daughter from their previous large global service provider, Argos has already been a service customer of Siemens Business Services for over three years and after a competitive tender process decided to stay with the German IT service provider.
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