As financial services companies continue to consolidate, success in this highly competitive market hinges on delivering a consistent and intentional customer experience, low cost back office processes and secure transactions. To gain a competitive advantage and build long-term customer loyalty, institutions must align themselves around the customer – integrating business processes and systems across lines of business and services. By adopting an integrated customer management strategy and new core banking and compliance solutions financial institutions can achieve this goal, while simultaneously maximizing operational efficiencies, making the company easier for customers to do business with and growing the share of wallet per customer. Blum joins Amdocs from IBM, where he was responsible for leading IBM’s multi-billion dollar Global Banking Practice, driving IBM solutions for the banking industry in Europe, Middle East, Africa, and Asia Pacific. Earlier in his career, Blum had a long tenure at PricewaterhouseCoopers, where he held a variety of executive positions, culminating as North America Managing Partner of Financial Services. He has more than 30 years of experience in information and technology consulting working with money-center banks, large brokerage firms and national insurance companies. Prior to consulting, Blum worked on Wall Street, implementing securities back-office systems and banking branch networks.
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