Five9 is a cloud contact centre provider and the Five9 CX Marketplace offers current and prospective customers a user-centric hub in which they can browse the company’s partnerships with the goal of delivering or purchasing customer experience.
Through the platform, Five9’s contact centre customers will have access to PCI Pal’s payment solutions because it will be featured as an integrated partner, offering a secure payment solution to the marketplace’s network of more than 2,500 contact centre customers worldwide.
The new partner secures payments for any business communications environments, like voice, social, chat, email, and contact centre, for markets ranging from retail and logistics to financial services, public sector, and utilities.
The Five9 platform provides digital engagement, analytics, workflow automation, workforce optimisation, and practical AI to create more human customer experiences, engage and support contact centre agents, and deliver business results.
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