Through this option, customers can pre-pay for their food deliveries, through either credit cards or mobile payments. This payment service leverages the prominence of online payments in Africa, a continent that boasted 100 million active mobile money accounts in 2017.
Cash on delivery as a mode of payment is high in the country, however, the market is shifting to provide e-payment services to an increasingly diverse, demanding and trusting clientele. Shreenal Ruparelia, the Jumia Food Kenya MD, believes that the uptake of pre-payments will ensure better customer experience, reduce pilferage for the restaurants, and offer food customers more choice regarding payment options.
Among the restaurant brands that have embraced the pre-payment methods, one can include KFC, Pizza Hut, Debonairs, Monikos, Clay Oven, Mambo Italia, and Newscafe.
Every day we send out a free e-mail with the most important headlines of the last 24 hours.
Subscribe now
We welcome comments that add value to the discussion. We attempt to block comments that use offensive language or appear to be spam, and our editors frequently review the comments to ensure they are appropriate. If you see a comment that you believe is inappropriate to the discussion, you can bring it to our attention by using the report abuse links. As the comments are written and submitted by visitors of the Telecompaper website, they in no way represent the opinion of Telecompaper.