Customers will no longer receive a one-time PIN (OTP) to approve transactions, and will have to manually okay the purchase within the group’s banking app. When approval is required, the following will happen:
For a limited time, for customers without the app, FNB said it will temporarily SMS the OTP for online authorisation to a customer’s mobile phone and online banking. However, this system is being removed for other channels, such as email, according to businesstech.za.
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