Nordea revises its Netbank

The new version of Netbank will become available to different customer groups by stages by the end of September. Nordea wants to remain at the forefront of the electronic society, says Bo Harald, Head on Payments and e-services. Nordeas Netbank is the most frequently used online banking service in the world. All in all, Nordea has more than 4 million e-customers in the Nordic and Baltic countries. Nordeas own experts, customers and the personnel have contributed to the development process, and user research has been carried out, for instance, in Nordeas own research laboratory. The service has been tested during the planning phase by as wide a range of different customers as possible from experienced Internet users to novices and by Nordeas customers and non-customers. By understanding customers and adjusting Netbank to their needs, we can improve our service, says Mika Hiltunen, manager and psychologist. According to our user surveys, the revised Netbank has been positively received and customers have quickly adopted the new features. Customers have had a say in the content and appearance of Netbank. In the new version payment of bills is easier than ever. For instance, customers can save the names and account numbers of beneficiaries in a beneficiary register. They can also define balance alerts for their accounts. The alerts are sent as text messages to the customers mobile phone. The daily security limits for cards can be changed to suit the customers needs, for example, during a trip abroad. If a customer has forgotten the card PIN, it is possible to reorder it through Netbank. In addition, customers can apply for a raise in their MasterCard credit limit, or order a new credit card.