These include the introduction of cardless withdrawals, simplified cellphone banking registration to access mobile transaction options, and a digital conversational chatbot assistant called Enbi.
The bank notes the implementation of chatbot assistant Enbi on Nedbank’s Money app and online banking platforms offers clients a way of getting day-to-day tasks done, as well as allowing customers a more natural way of engaging with Nedbank.
The chatbot was developed for Nedbank by Kasisto, a provider of conversational artificial intelligence technology and digital assistants for the financial services industry. The bank will unveil a number of other enhancements to its digital banking offering, including enhanced cellphone banking (*120*001#) and a cardless withdrawal solution on the Nedbank Money app, Nedbank online banking, cellphone banking, and MobiMoney platforms.
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