The solution offers users an in-app enrolment process, where optical character recognition (OCR) technology scans ID and auto-fills the details. A password is then sent to the phone to confirm the application. The app also includes an “activity wall” which shows customers their recent activity in a timeline. The bank offers support via a call centre and by the Neo Chatbot which is integrated with Facebook Messenger.
Mobile financial services company Vipera assisted with the new bank launch. The UK-based company offers its Motif platform to clients in Asia, the Middle East and Europe. The platform provides three personal banking products: mobile banking, mobile payments and mobile card control.
Every day we send out a free e-mail with the most important headlines of the last 24 hours.
Subscribe now