Digital Insight Integrates PageShare Co-Browse Technology

Friday 6 May 2005 17:09 CET | News

Online Support Collaboration Technology Enables Online Users to Share Secure Web Experience

Digital Insight Corp., the leading online banking provider, has integrated PageShare co-browse technology into its Internet banking solution. Co-Browse Support enables online banking users and financial institution customer service representatives to interact with each other online and in real-time during a secure Web session. Digital Insight Co-Browse Support is intended for online banking users that require special assistance navigating and/or conducting transactions. While on the phone with the user, the customer service representative can provide on-screen, real-time answers and instruction by walking the user through their online banking options and actions. This innovative customer support tool provides peace of mind for users and helps financial institutions build relationships with their customers to gain loyalty. Co-Browse Support is a new product in Digital Insights growing portfolio of online support options, including secure email and secure online chat and an online self-service knowledge base. In addition, Digital Insight offers a full suite of phone support options ranging from Tier 1 level support to fully outsourced branch services.

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Categories: Banking & Fintech | Online & Mobile Banking
Countries: World
This article is part of category

Banking & Fintech