As a part of the upgrade plan, the bank will work on its IT platform and will carry out an enterprise-wide process re-engineering programme that will digitise and automate the processes and direct customer interactions to digital channels.
The bank will apply IBM iX features for a redesign of its digital channels, starting with mobile, aiming to create as well an omnichannel personalised experience to clients.
The two partners will also set up a joint Digital Factory, which will serve as delivery function, hosting emerging technology skills and leveraging DevOps tools and methodologies. They will also launch a joint Innovation Capability, dedicated to innovation, concept and prototype development, according to Banking Technology.
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