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Abe.ai and Glia announce digital banking partnership

Tuesday 16 March 2021 11:12 CET | News

US-based Abe.ai and Glia Technologies have announced a partnership that integrates Abe.ai’s conversational banking solutions with Glia’s AI Management Platform.

Through this partnership, Glia customers can now implement pre-trained Virtual Financial Assistants (VFAs) using Abe.ai’s proprietary technology and deploy them on Glia’s front-end, embedded in mobile and online banking channels.

Abe.ai VFAs can be directed with touch points by Glia’s AI Management Platform as consumers are guided through a digital experience. Abe.ai’s customers can now integrate a set of agent tools into the contact centre to best route conversations when customers and members prefer to speak with a live agent.

Glia's platform helps financial institutions to meet customers where they are and communicate through methods they prefer, including messaging, video banking and voice, and guide them using CoBrowsing.

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Keywords: digital banking, mobile banking, customer experience, artificial intelligence
Categories: Banking & Fintech | Online & Mobile Banking
Countries: United States
This article is part of category

Banking & Fintech






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