The UK financial service provider, which was taken over by Spanish banking group Grupo Santander and is to complete the rebranding process in 2011, deployed a security upgrade which required that its several hundred thousand active online customers re-register in order to receive new security codes. However, a large number of customers found it impossible to access the bank’s internet and ATM services following the upgrade and were informed that their new login information was to be provided to them via mail within seven to ten days.
Meanwhile, Abbey representatives stated that a very, very miniscule number of its business customers had been affected by the system error and indicated that the customers which had experienced problems may not have followed the correct login process. According to the Abbey source quoted by UK newspaper the Telegraph the problem “was quickly resolved”.
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