Virgin Mobiles Canadian web site, online ordering and other critical back-end processes are being hosted from a high security Q9 data centre. Under the long-term deal, Q9 is providing both physical space and managed services such as firewalls and remote links that will ensure maximum security, reliability and availability for Virgin Mobile customers. Q9 provides service through an extensive suite of customer care products, including a Web-based portal that offers complete visibility into customer equipment and Q9 services. All Q9 and customer systems are monitored from the Q9 Network Operations Centre (NOC) 24 hours a day, seven days a week. NOC experts are also available to customers on an around-the-clock basis to resolve issues and provide advice.
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