In early 2010, a new mobile version of mbfs.com was launched. It was accessible from all smart phone devices and capable of accepting monthly payments on loans and leases. In 2011, the first full year that both mobile channels were available, the company received USD 38 million in payments via mobile devices.
In mid-2010, Mercedes-Benz Financial Services made the MBFS existing dealer portal available on the iPad, thus introducing mobile services to Mercedes-Benz dealerships across the US.
The companys mobile payment channels, including the apps for iPhone and iPad and the mobile website, experienced a 127 percent growth rate in 2011, with nearly 40 percent of the total retail portfolio customers managing their accounts with MBFS online, self-service methods including mbfs.com, the My MBFS app and the mobile website.
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