This initiative aims to allow passengers contactless control of the machines from mobile devices. The airline launched the kiosks in September 2020 to enable customers to check in, receive their boarding pass, choose seats on board, and drop off their bags. Now the kiosks have gone touchless, thus reducing the wait times for customers during peak periods, Business Traveler USA reveals.
Moreover, via the kiosk, passengers can also make payments for extra purchases, such as additional baggage allowance. The self-check-in kiosks are available to customers traveling to all destinations except the US, Canada, China, India, and Hong Kong, as these destinations require additional measures.
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