EE rolls out ID checker to fight online fraud

According to Telemedia Online, the platform verifies, through a series of checks, a customer’s identity in real time, helping to prevent identity theft and fraudulent activities. One of the recurring frauds that EE’s Digital Identity platform fights is SIM swap fraud – an account takeover where a customer’s phone number is transferred without the account holder’s knowledge. Accordingly, a fraudster can intercept messages or calls to the phone number and gain unauthorised access to online accounts.

Therefore, EE’s Digital Identity ‘SIM Swap’ checker comes to enable businesses to know when a customer’s SIM was last changed, as a recent change could indicate potential fraud. Afterwards, the information is used with banking partners to stop financial transactions taking place until further identity checks are carried out. 

Moreover, the platform helps prevent fraudulent online account sign ups with its ‘Know Your Customer’ (KYC) product. This allows businesses to cross-check new customer data with data held in the EE databases and see if a phone has been reported lost or stolen.