Company information

Core solution                

• Customer authentication
• Identity verification
• Data provider and intelligence
• KYC

Core solution/problems the company solves          

The Vonage Protection Suite prevents financial loss from fraud and secures brand reputation. This comprehensive suite of network-powered solutions improves compliance and delivers a seamless user experience, keeping users happy, engaged and safe, resulting in lower total cost of ownership, reduced operational complexity, and a future-ready fraud defense programme.                

Target group

• Merchants/ecommerce
• SMBs
• Banks/FS
• Corporate
• Fintech
• Telecom                      

Contact details            

https://www.vonage.com/communications-apis/contact-api/

United Kingdom: 0330 808 9348                     

Geographical presence          

Global                

Year founded 

1998                   

Member of industry association and/or initiatives

Vonage partners with leading organisations, technology innovators, and software providers worldwide to uphold the highest security standards while delivering reliable, high-performance communication solutions that empower our customers to succeed.

For more details, please click here.                      

Standards and certifications              

Vonage API Group’s data processing environment is built on the IBM SoftLayer platform with geographically distributed Tier IV data centers. IBM SoftLayer complies with various security standards – including ISO/IEC 27001:2013, ISO/IEC 27017:2015, ISO/IEC 27018:2014, ISO 22301:2012, ISO 31000:2009, HITRUST CSF v8.1, SOC 2, SOC 3 – and guarantees protection of physical infrastructure and facilities.                                

Technology

Hybrid                

Data input

Identity verification	Proprietary capability	Third party	Both
Phone verification	X
Online authentication	Proprietary capability	Third party	Both
One-time passwords	X

Methodology

Machine learning

Hybrid                

Decisioning

Manual Review        

Chargeback management

Chargeback dispute

Business model

Pricing model

Pricing is per transaction and based on volume and complexity.

Fraud prevention partners

AWS   

Number of employees

Over 2000 employees.           

Future developments

Vonage will be developing multiple network-powered solutions within the fraud space and beyond.  This includes the latest frictionless authentication, identification, location-based, and connectivity experience through Quality-on-Demand.                  

Customers

Customers reference

Customer stories