The new service complements the Bank’s efforts to enable customers to be in control of all their banking and financial needs from anywhere across the globe. This service supports the bank’s journey towards the full digitisation of its products and services while allowing customers to interact with a QIB representative in case they would like to get further advice or seek any clarifications.
The Video Banking service currently allows existing QIB customers to place a video call with a QIB service agent to get real-time guidance while applying for Instant Finance digitally via the QIB Mobile App. The service will soon be extended to other products and services within the QIB Mobile App.
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