42% complained of deliveries being delayed, while 36% said that they had missed the opportunity to take delivery of items because they were out of the house, according to a new study conducted by YouGov on behalf of JDA and Centiro, shopsafe.co.uk reports.
A fifth of those questioned said that they had even received an item which did not fit the description of the product they had ordered, while a quarter claimed that items had arrived in a damaged state, according to another study conducted by Business Reporter, the source cites.
Most people believe that when a delivery goes wrong, retailers should be held accountable. This means that even if the delivery firm is at fault, the brand of the initial seller gets damaged.
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