From test drives to the actual delivery, Tesla declares that it has adapted to the socially-distanced world, and it has already implemented a series of changes to the purchase experience in China, where restrictions are beginning to ease.
These modifications include changing how customers can arrange test drives – and even moving the entire process online. Instead of meeting with a salesperson, potential buyers can pre-book a car online or over the phone. When they arrive at a designated time, their car will be available, fully-sanitised, ready for a test drive, with the car unlocked remotely via the Tesla app.
When the car is returned, Tesla says the purchasing process can be continued online, with new owners given up to seven days or 1,600 km to decide if they want to keep their car.
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