Online returns total USD 37 bln for this holiday season

Friday 20 December 2019 10:50 CET | News

A CBRE report has revealed that online returns have totalled around USD 37 billion for this holiday season.

Whereas the traditional return rate for goods purchased in stores is roughly 8%, the rate for online purchases ranges from 15% to 30%, depending on the merchandise category.

Consumer electronics, once they are returned to a retailer, can lose 4% to 8% of their value for each month they’re not resold.

Other categories can lose value even more quickly. For example, fashion apparel can lose 40% to 50% of its value over an eight-to-16-week span after being returned.

For its latest annual report on reverse logistics, CBRE teamed with Optoro, a technology company that powers returns optimization for retailers and brands, to generate additional insights on the cost of online returns and value of potential solutions. 

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Keywords: Optoro, CBRE, report, online returns, merchants, retail
Categories: Payments & Commerce | Ecommerce
Countries: United States
This article is part of category

Payments & Commerce