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Online payments for urban mobility are used by 80 percent of Brazilians - study

Tuesday 8 February 2022 12:37 CET | News

PayPal has commissioned  a survey to US-based marketing firm Edelman, revealing that around 80% of Brazilians used online services for urban mobility between October 2020 and October 2021.

PayPal requested Edelman to conduct a study mapping Brazilians' daily online spending routine. The survey included 1,000 online shoppers from all regions of the country aged between 18 and 55. They separated the daily spending into segments such as meal delivery, market and pharmacy, mobility and fuel services, streamings, and games. 

They found that the security of online payments concerns 65.4% of customers, which falls to less than 41% when the purchase uses a digital wallet. Over 62% of the surveyed prefer to use mobility and transport services rather than their own car – and 64.7% believe that these means of transport are properly sanitised and disinfected. Among the respondents, over 88% intend to continue paying online for urban mobility even post-pandemic. Furthermore, about 88% say they can better track urban mobility expenses when they pay online or via apps. Credit cards are the main means of payment for these services (71.4%). This is followed by debit cards (57.1%), Pix (34.7%), digital wallets (31.6%) and cash (14.4%).

According to the survey, most Brazilians buy and pay online whenever they can (84.5%), find this form of payment easy (98.3%), and enjoy the experience (98.8%). The most popular segment for shopping was ‘Food and Restaurants’, with 87.9% of respondents saying they shop online for this type of purchase. ‘Supermarkets and pharmacies’ came in second, with 72%. Then comes ‘Entertainment’ (64.6%), ‘Transportation and urban mobility’ (56.2%), ‘Fuel’ (34.3%) and ‘Online games’ (31.4%).

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Keywords: online payments, mobile payments, survey, ecommerce, PayPal
Categories: Payments & Commerce
Companies: Edelman, PayPal
Countries: Brazil
This article is part of category

Payments & Commerce

Edelman

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PayPal

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