According to the report, with the UK Click & Collect market set to grow 45% to be worth almost GBP 10 billion by 2023, retailers are planning to capitalise on this demand with 90% intending to invest in the service over the next five years.
Other key findings:
87% of retailers say Click & Collect is their fastest growing delivery option;
68% shoppers choose to pick up online orders in-store;
42% of consumers rely on Click & Collect services because they are out during the day;
15% of consumers select this option because they cannot have deliveries sent to work;
60% of Brits are calling on businesses to team up so that they can collect purchases in more locations;
29% of consumers already pick up items ordered online at local shops or lockers;
68% of retailers expect demand for this to increase in the next year;
85% of shoppers say they buy additional items in store when using Click & Collect;
77% of shoppers report reduced return volumes, which saves them the cost of processing refunds and restocking goods;
17% of retailers have started offering third-party collection services that allow shoppers to pick up purchases from other locations, such as local corner shops or lockers.
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