Nine in ten retailers plan to invest in Click & Collect over the next five years

According to the report, with the UK Click & Collect market set to grow 45% to be worth almost GBP 10 billion by 2023, retailers are planning to capitalise on this demand with 90% intending to invest in the service over the next five years.

Other key findings:

• 87% of retailers say Click & Collect is their fastest growing delivery option;

• 68% shoppers choose to pick up online orders in-store;

• 42% of consumers rely on Click & Collect services because they are out during the day;

• 15% of consumers select this option because they cannot have deliveries sent to work;

• 60% of Brits are calling on businesses to team up so that they can collect purchases in more locations;

• 29% of consumers already pick up items ordered online at local shops or lockers;

• 68% of retailers expect demand for this to increase in the next year;

• 85% of shoppers say they buy additional items in store when using Click & Collect;

• 77% of shoppers report reduced return volumes, which saves them the cost of processing refunds and restocking goods;

• 17% of retailers have started offering third-party collection services that allow shoppers to pick up purchases from other locations, such as local corner shops or lockers.