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Nine in ten retailers plan to invest in Click & Collect over the next five years

Wednesday 16 October 2019 10:57 CET | News

Research from Barclaycard has revealed that nine in ten retailers are planning to invest in Click & Collect services over the next five years.

According to the report, with the UK Click & Collect market set to grow 45% to be worth almost GBP 10 billion by 2023, retailers are planning to capitalise on this demand with 90% intending to invest in the service over the next five years.

Other key findings:

  • 87% of retailers say Click & Collect is their fastest growing delivery option;

  • 68% shoppers choose to pick up online orders in-store;

  • 42% of consumers rely on Click & Collect services because they are out during the day;

  • 15% of consumers select this option because they cannot have deliveries sent to work;

  • 60% of Brits are calling on businesses to team up so that they can collect purchases in more locations;

  • 29% of consumers already pick up items ordered online at local shops or lockers;

  • 68% of retailers expect demand for this to increase in the next year;

  • 85% of shoppers say they buy additional items in store when using Click & Collect;

  • 77% of shoppers report reduced return volumes, which saves them the cost of processing refunds and restocking goods;

  • 17% of retailers have started offering third-party collection services that allow shoppers to pick up purchases from other locations, such as local corner shops or lockers.


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Keywords: UK, retailer, retail, Click & Collect, ecommerce, payments, Barclaycard
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Countries: World