The policy acts as a money-back guarantee to shoppers when a purchased item or service does not arrive, is faulty, damaged on arrival, or when it does not match the item that was listed.
The policy is currently available in Nigeria and covers only Nigerian transactions with a value starting from USD 26 and below.
According to the company’s website, the policy has been rolled out to all Flutterwave merchants. Claims can be logged via a self-service portal or via the support channels, which include live chat on the Flutterwave website, email, Facebook, Instagram, and Twitter.
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