Additionally, more than two thirds (67%) of global consumers use online retailers to shop internationally, although less than one in five shoppers says the experience exceeds expectations, according to research data issued by New Dyn internet-related research company.
In Australia, almost half of consumers (47% of respondents) have shopped internationally more than three times in the past 12 months. Even though 60% of Australian consumers decided their overall international retail shopping experience was good, they found the experience difficult due to website slowness and difficult-to-use websites.
Australians, however, are tolerant to website troubles, with 77% of local consumers willing to give the website a second chance. A slow page-load time is often the reason for around 80% of consumers to lose trust in a company.
The survey was conducted on 1,400 consumers from 11 different countries.
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