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U.S. Bank GFS selects Fenergo to digitise investor onboarding

Thursday 22 May 2025 09:42 CET | News

U.S. Bank Global Fund Services (GFS) has announced that it selected Fenergo to digitise and optimise the investor onboarding and service experience. 

Initially, as part of their collaboration, U.S. Bank Global Fund Services and Fenergo aim to improve investor onboarding, with both intending to further their contributions to the fund servicing business.

U.S. Bank GFS selects Fenergo to digitise investor onboarding

Through its community and data intelligence, Fenergo aims to enable financial institutions to accelerate business development. The company intends to serve as a bridge between financial organisations and their clients, optimising the overall experience for both. As part of its offering, Fenergo provides a comprehensive suite of services, including Client Lifecycle Management (CLM), Know Your Customer (KYC), Client Onboarding, Transaction Monitoring, Regulatory Compliance, Account Opening, and Loan Origination, among others.

When it comes to U.S Bank Global Fund Services, selecting Fenergo is set to enable the financial institution to solidify its position in the market by merging the company’s client lifecycle management technology with a U.S. Bank-designed digital investor interface. Commenting on the move, representatives from U.S. Bank Investment Services mentioned that, as across the industry, onboarding investors and clients has been a complex and fragmented process, the financial institution seeks to mitigate these issues by facilitating an experience that is efficient and transparent while also complying with regulatory requirements.

Furthermore, U.S. Bank Global Fund Services also highlighted that augmenting investor onboarding and servicing represents the first step in a multi-year transformation. The financial institution plans to extend Fenergo to other segments of the business to serve as the foundation for the client lifecycle.

Latest news from Fenergo

In addition to working with U.S. Bank Global Fund Services, Fenergo also started collaborating with PwC in February 2025, aiming to support the provision of its CLM and KYC solutions to financial institutions. The partnership was set to see PwC merging its financial crime expertise with Fenergo’s AI-enabled CLM technology into a single, unified offering, allowing financial organisations worldwide to benefit from additional revenue opportunities through accelerated operational efficiency. At the same time, financial institutions focusing on digitally transforming financial crime operations could leverage Fenergo’s technology and PwC’s experience in transformational financial crime, regulatory, and compliance projects.

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Keywords: digital onboarding, investment, online security, financial services, KYC
Categories: Fraud & Financial Crime
Companies: Fenergo, U.S. Bank
Countries: United States
This article is part of category

Fraud & Financial Crime

Fenergo

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U.S. Bank

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