US Bank expands mobile app pilot using voice biometrics to access credit card account

Thursday 13 February 2014 11:11 CET | News

US Bank has started piloting software which enables customers to speak a passphrase, such as “my voice is my password” to access a credit card account on a mobile device.

The feature, called voice biometrics, allows select credit card customers to use their voice to login with a spoken passphrase so they can access their account balances, search transactions and make a payment on their account in the mobile app.

The solution has been designed by global speech, imaging and customer interaction services provider Nuance Communications and allows consumers to be authenticated when they connect with a service provider via a call center or IVR, a mobile app, or the web.

This latest pilot expands the work US Bank and Nuance began in April 2013, in which voice recognition was used for conducting basic functions, such as to view account balances, search transactions and make a payment on their accounts.

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Keywords: US Bank, mobile app, voice biometrics, credit card, online fraud, US
Categories: Fraud & Financial Crime
Countries: World
This article is part of category

Fraud & Financial Crime

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